Business & Admin Case Study

Very proud of our Liv who's taken the lead with one of our biggest clients. Delivering amazing results, week in, week out! We're so proud of the impact she's already making at EPS 🫶🏼

Below is an example of what EPS can achieve for your business! 🤍

Challenge:

A growing service provider in the NDIS and aged care sector faced operational chaos; staff no-shows, overdue invoices, inconsistent scheduling, and no clear internal systems.

Solution:

EPS took on all administration, Human Resources, marketing and business systems. We implemented a new rostering tool, formalised complaint tracking, communicated with over due debtors, introduced monthly reporting statistics, and supported workforce planning.

Outcome:

Within 30 days, the business gained visibility, reduced clients complaints, and restored service reliability. With clean systems and reporting in place, the provider is now positioned to expand into commercial contracts and aged care registration.